Returns

<p> We guarantee that you will love your Carmen Sol items! Carmen Sol Portugal's online store aims to guarantee maximum customer satisfaction in terms of quality and shopping experience. </p> <h6 style = "text-align: center;"> Online Shopping </h6> <p> Items sold on the Carmen Sol Portugal website can be exchanged or returned within 28 days of receiving your order. Promotional products cannot be returned or exchanged. Items purchased online cannot be returned to any physical store. </p> <p> In order to exchange your Carmen Sol item, it must: </p> <ul> <li> Be received within of the 28 days after the receipt of your order; </li> </ul> <ul> <li> Be sent in its original packaging or, if damaged, in a packaging of equivalent size and durability. All products must be intact, new and unused. </li> </ul> <ul> <li> <b> The cost of the return is borne by the customer. </b> </li> </ ul > <ul> <li> As soon as the returned products are received by Carmen Sol Portugal and it is confirmed that all requirements have been met, the customer will receive an email confirming the acceptance of the return. Refunds can only be processed for the payment method used for the purchase. </li> </ul> <ul> <li> Important note: although Carmen Sol makes an effort to accurately make available the color of its articles , since the screens may vary, we cannot guarantee that the color of your monitor's display is 100% accurate. </li> </ul>